Aviation Solutions to Improve the Customer Experience

Aviation Solutions to Improve the Customer Experience

Connecting People and Goods to the Global Economy Through 21st Century Aviation Infrastructure Solutions

Airports leverage many opportunities to connect workers, suppliers, air travelers, and goods to the global marketplace in a 24/7 environment. They continue to be one of the most vital modes of transportation in the 21st century world economy and supply chain. You’re searching for smarter, faster ways to move customers. We can help by creating multipurpose airside and landside facilities designed to deliver a positive customer experience.

For decades, we have partnered with dozens of airport clients in North America like you. We have performed multimodal transportation planning, design, and program and construction management services at multiple airports. This has included design and construction management of major airport infrastructure assets, such as:

  • Automated people movers.
  • Terminals and concourses.
  • Stations.
  • Rental car centers.
  • Parking facilities.
  • Airside infrastructure.
  • Roadways.

Our pioneering work on major facility, transit, and civil infrastructure improvements can be experienced at the following United States airports:

  • O’Hare International Airport (ORD).
  • Phoenix Sky Harbor International Airport (PHX).
  • Los Angeles International Airport (LAX).
  • Detroit Metropolitan Airport (DTW).
  • John F. Kennedy International Airport (JFK).
  • Miami International Airport (MIA).

Aviation clients benefit from our holistic approach to airport infrastructure projects. Our approach modernizes facilities by reducing impacts on landside or airside operations while creating a more pleasant passenger experience.

Overview of the PHX Sky Train© – Stage 2 project that will transform the transit experience at the airport.

Customer-Centric Airport Values

Maintaining Operations

Operational impacts put at risk revenue, on time arrivals and departures, customer loyalty, and more. Designing for the minimum amount of disruption to current operations is a part of every successful project.

Customer Focus

Airports are the gateways to communities, so the experience of the airport customer is paramount. Key elements that enhance the overall experience of the airport customer include:

  • Multimodal transportation to accommodate every type of traveler.
  • Wayfinding integration.
  • Comprehensive security.

We understand that these elements must be considered in:

  • Terminals.
  • Parking.
  • Airside facilities.
  • Rental car centers.
  • Transit stations.
  • Bus terminals.


We understand airport security starts miles before the passenger enters the airport. Identifying and managing airside and landside security needs is essential to keeping customers and facilities secure.

Stakeholder Coordination

Airports have a multitude of stakeholders to engage beyond travelers, including:

  • Airlines.
  • Business vendors.
  • Government agencies.
  • Utility providers.
  • Ride-sharing providers.
  • Other transportation providers.

Coordination between stakeholders can get complex quickly, especially on projects in multiple jurisdictions. Seamlessly and proactively partnering with stakeholders is important to your project’s success.


Many aviation clients created sustainability goals to improve efficiency, protect resources, and reduce waste and emissions. We understand the importance of achieving sustainable, eco-friendly outcomes. That’s why we’re a charter member of the Institute for Sustainable Infrastructure (ISI). Through ISI, many of our employees have been accredited as Envision Sustainability Professionals (ENV SP).

Featured Solutions

Staging and Sequencing

Our team works proactively. We use 3D rendering and Building and Project Information Modeling (BIM and PIM) to develop thoughtful staging and sequencing plans. These help keep airports running and security top of mind.

Even the soundest technical solutions can encounter unforeseen conditions in the field during construction. It’s why we also provide on-the-ground construction management and support to resolve unexpected events quickly and economically.

Concept Through Commissioning

When it comes to large, integrated airport capital programs and projects, we focus on:

  • Planning.
  • Engineering.
  • Program management.
  • Construction management.

We’re capable of serving as a prime consultant leading complex projects. And we can also serve as a supporting partner providing niche services to successfully execute project delivery.

Our extensive experience across a broad spectrum of facilities means we can take on any project regardless of size and scope. We can also serve in a variety of roles at your airport. We also provide testing and commissioning services to make sure infrastructure assets perform as expected from day one.

Vertical Transportation

Elevators, escalators, and moving walks are among the most visible and highly used assets in airport facilities. They must also be ADA compliant. We combine expertise in consulting, engineering, and technology to design and manage vertical transportation systems. We always consider the performance that is essential to a building’s functionality and the customer’s experience.

Asset Management and Geospatial Technology

Strategic asset and infrastructure management allows airports to do more with less.

Paired with GIS and geospatial technology, it enables better investment decisions to be made. It does this by aligning decision-makers and stakeholders to seek solutions. And these solutions should result in the highest economic and service benefit with the lowest risk exposure. These solutions also improve flexibility to respond to changes in the regulatory and commercial environment.

Additional Solutions Include:

  • Automated people movers.
  • Bus & transit systems.
  • Bridges, guideways & structures.
  • Elevators & escalators.
  • Intermodal facilities/stations.
  • Maintenance facilities.
  • On-site & off-site roadways.
  • Parking structures.
  • Perimeter & facility security systems.
  • Rental car centers.
  • Surface parking.
  • Terminals & concourses.