I am sure you are familiar with the typical scenario that plays out on home renovation TV shows. The client shares a lengthy wish list of must-haves with the designer. All agree on the project’s scope, a budget is set, the design is completed, permits are received, and construction starts.
Halfway through the demolition phase, the client pops in to see how the project is progressing and to announce they want to upgrade to granite countertops in the kitchen. It is unfortunate timing because the team just discovered water damage in the bathroom from an old leaky toilet. The entire bathroom floor and plumbing must now be replaced, which was not in the budget.
The designer is left scratching their head, wondering how to make space in the budget for these surprises. Instead of ordering the granite counter, they must account for the replacement subfloor and plumbing. The client is disappointed that they must sacrifice one of their must-haves to make it work, and they won’t get what they want.
If you have ever worked on a traditional design-bid-build project, you can probably empathize with the disappointed reality show client.
You’ve most likely been on the receiving end of vague specifications, unforeseen conditions, schedule delays, and budget surprises for things that simply cost more than expected. You want to receive what you’ve asked for when you ask for it. There isn’t any more money or time, so the project must be executed within the budget you initially planned, but miscommunication, scope definition, and schedule creep may prevent you from getting everything you want.
What if there were a way to avoid the surprises? What if you could depend on your designer and construction manager as your trusted advisors, who show you design solutions you can afford and mitigate risk through scope definition and shared risk?