From a user standpoint, “safe flexibility” is the term that makes sense. Users want to know their personal data is treated with the utmost security and safety. They also want the convenience and flexibility of changing their minds as many times as necessary.
Imagine that you are taking a five-day business trip for an event in downtown Los Angeles. You decide not to rent a car due to parking costs and opt for a ride share from the airport to downtown. During your stay, you are about a mile from the event being held at the convention center. That week you walk and use micro-mobility, car-sharing, and public transit. By the end of the trip, you now have four new travel apps on your phone (all of which require separate account activation) and a fair amount of credit card charges.
Travelers have multiple options for transportation. One drawback is that each mode of transportation has its own app, causing travelers to create multiple accounts and share sensitive information with numerous companies.
You lack a single app that can provide all the transportation options available and their costs. In addition, you also traded personal security for convenience by establishing four different accounts that all store your relevant contact and banking information.
Several companies in the mobility space offer solutions to this challenge. Still, most are not at scale and follow a traditional model of proprietary workflows that are deployed and managed using monolithic design and reliance on microservices to execute.
Of course, this offers security benefits and allows for controlled future expansion. The problem is that the future is not likely to unfold with only a few major technology providers. CB Insights supported this view and released an impressive infographic on global unicorns in their Oct. 13 article, “$1B+ Market Map: The world’s 1,191 unicorn companies in one infographic.” This points to the need for smart communities seeking digital transformation, user satisfaction, and more control over their development environment to work with providers that run Kubernetes to provide open-source and DevOps ecosystems.
The benefits are not limited to transportation examples either. Let’s look at a second use case to make this relevant for smart communities.