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Business Improvement and Innovation

Philadelphia City Skyline – Gannett Fleming

We collaborate and enable innovation.

Smart infrastructure, new mobility solutions, and the evolving roles of government and private business in infrastructure present great opportunities for our clients. The challenge is establishing new partnerships to realize the benefits from "aware connected infrastructure." Our consultants understand the benefits that matter to infrastructure owners and their customers and address the nexus between commerce, government, and the customer. Whether it is people, process, or technology, our professionals apply this knowledge to enable innovation in the infrastructure sector.

Our service offerings include strategy development; management support; organizational change management; performance benchmarking and analysis; procurement strategies, management studies, and independent assessments.


We partner with infrastructure owners and service providers to drive business improvement and innovations in customer service, increasing transparency and value. From new product and service definition, through strategy to operational change, we apply our commercial understanding and technical knowledge to increase the performance and productivity of infrastructure investments.

Our focus is innovation in methods and technologies to improve:

  • Capital planning
  • Customer experience
  • Infrastructure performance
  • Performance management
  • Procurement
  • Program and project delivery
  • System management and operations.

We apply targeted processes, methods, and technologies to make measurable improvements in the productivity of your infrastructure investments.